If you are having difficulty with your machine, Printing – Brother MFC-820CW User Manual
Page 122
106
If you are having difficulty with your machine
B
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at
Printing
Difficulty
Suggestions
No printout
Check the interface cable or wireless connection on both the machine and your
computer. (See Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing an ink cartridge on
page 117.)
Check to see if the LCD is showing an error message. (See Error messages on
page 99.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-820CW, and make sure that Use Printer
Offline is unchecked.
Poor printing quality
Check the print quality. (See Checking the print quality on page 112.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM and Setting
the Paper Type on page 21.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See About paper on page 13.)
The recommended environment for your machine is between 68
° F to 91° F (20°
C to 33
° C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 112.)
Try using the recommended types of paper. (See About paper on page 13.)
If horizontal bands appear when using plain paper, use the 'Enhanced Normal
Printing' mode to help avoid banding on some types of plain paper. In the printer
driver Basic tab, click Settings, and check Enhanced Normal Printing.
If you continue to have horizontal bands, change the Media Type selection to Slow
Drying Paper in the printer driver Basic tab to help enhance the print quality.
The machine prints blank pages.
Clean the print head. (See Cleaning the print head on page 112.)
Characters and lines are stacked.
Check the printing alignment. (See Checking the printing alignment on page 113.)
Printed text or images are skewed.
Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper, envelopes and post cards on page 17.)