Brother MFC-820CW - Manual (Page 123)

Troubleshooting and Routine Maintenance
107
Smudged stain at the top center of
the printed page. Make sure the paper is not too thick or curled. (See About paper on page 13.)
Printing appears dirty or ink seems
to run. Make sure you are using the proper types of paper. (See About paper on page 13.)
Don't handle the paper until the ink is dry.
Stains appear on the reverse side
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See Cleaning the printer platen
on page 117.)
Make sure you are using the paper support flap. (See Loading paper, envelopes
and post cards on page 17.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional
Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing. Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings tab, and make sure you uncheck the
True2Life
®
.
Set the borderless feature off. Borderless printing is slower than normal printing.
(See Chapter 1 or Chapter 8 in the Software User's Guide on the CD-ROM.)
True2Life ® is not working properly. If the image data is not full color in your application (such as 256 color), True2Life ®
will not work. Use at least 24 bit color data with the True2Life ® feature.
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper,
envelopes and post cards on page 17.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly. Make sure you are using the paper support flap. (See Loading paper, envelopes
and post cards on page 17.)
Machine does not print from Paint
Brush. Try setting the Display setting to ‘256 colors.’
Machine does not print from Adobe
Illustrator. Try to reduce the print resolution. (See Chapter 1 or Chapter 8 in the Software
User's Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send the color fax again. (See Replacing an ink cartridge on
page 117.) Check that Advanced Fax Operation is set to off. (See Turning off
Advanced Fax Operation on page 59.)
Left and Right margins are cut off or
a single page is printed on two
pages. Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto Reduction)
on page 36.)
Printing (Continued)
Difficulty Suggestions