HP Officejet 350 All-in-One Printer User Manual

Page 182

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U.S. Customer Resources

Hours of
Operation

Support
Provided

Telephone
Number

Organization

CompuServe

(800) 524-3388 (Must
be a subscriber. Ask
for agent #51.
CompuServe connect
charges apply to
caller)

Interactive dialog with
worldwide HP
customer community
for the exchange of
information

24 hours per day
7 days per week

Internet (HP ftp site)

ftp address:

ftp://ftp.hp.com/html/
officejet

.html#software

Information on
products, printer
drivers and support
for anyone with ftp
access to the Internet

24 hours per day
7 days per week

Printer drivers by mail

(303) 339-7009

Printer drivers may be
obtained by contacting
the software
application
manufacturer,
however, HP
distributes some of the
most popular software
applications

24 hours per day
6 days per week,
closed Sundays

HP Customer
Information Center

(800) 752-0900

Ordering of User's
guides, technical
reference guides and
other literature

6:00 am - 5:00 pm
PST weekdays

HP Direct

(800) 538-8787

Customer-orderable
supplies and
accessories, except
documentation

6:00 am - 5:00 pm
PST weekdays

HP North American
Response Center

(800) 633-3600

HP service contract
information

7:00 am - 6:00 pm
PST weekdays

Post Warranty
Support (fee-based
support)

(900) 555-1500 ($2.50
per minute U.S.
Charges start only
when you connect
with a support
technician) or 800
999-1148 ($25.00 fee
per call U.S.,Visa or
MasterCard) (prices
subject to change
without notice)

Post warranty
assistance on product
questions and the
most common
software applications

7:00 am - 6:00 pm
MST
Mon, Tu, Th, Fri

7:00 am - 4:00 pm
MST
Wed

HP Customer Support
Center

(208) 323-2551

Technical assistance
with setup, operation,
repair information and
exchange program
information

6:00 am - 10:00 pm
MST weekdays

9:00 am - 4:00 pm
MST Saturday

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