Calling hp technical support, Calling hp – HP StorageWorks XP Remote Web Console Software User Manual
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Web Console computer (Status window). During XP Continuous Access operations, the MCU and
RCU generate a service SIM each time the pair status of the P-VOL or S-VOL changes for any
reason, including normal status transitions (for example, COPY to PAIR). SIMs generated by the
MCU include the P-VOL device ID (byte 13), and SIMs generated by the RCU include the S-VOL
device ID (byte 13). For further information on the SIMs, see the HP XP24000/XP20000 Remote
Web Console User's Guide and/or the HP XP24000/XP20000 Disk Array Owner Guide, or call
HP technical support for assistance.
If SNMP is installed and operational for the storage system, each SIM will result in an SNMP trap
being sent to the appropriate host(s). For further information on SNMP operations, see the HP
XP24000/XP20000 Remote Web Console User's Guide, or contact your HP service representative.
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including:
•
The circumstances surrounding the error or failure.
•
The exact content of any error messages displayed on the host system(s).
•
The exact content of any error messages displayed by Remote Web Console.
•
The Remote Web Console configuration information (use the FD Dump Tool).
•
The service information messages (SIMs), including reference codes and severity levels displayed
by Remote Web Console.
For worldwide technical support information, see the HP support website:
166 Troubleshooting