HP XP Continuous Access Software - Manual (Page 240)

Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including:
•
The circumstances surrounding the error or failure
•
The exact content of any error messages displayed on the host system(s)
•
The exact content of any error messages displayed by Remote Web Console
•
The Remote Web Console configuration information (use the FD Dump Tool)
•
The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
240 Troubleshooting