HP OneView - Manual (Page 260)

31.17 Troubleshooting switches
31.17.1 Switch communications
Possible cause and recommendation Symptom
Incorrect IP address or host name
• Edit the switch to specify the correct IP address or host name
Invalid credentials
The user name or password is not valid for the switch.
• Edit the switch and enter new credentials
Lost network connectivity
• Refresh the switch
•
Edit the switch to specify a new IP address or host name
Unable to
communicate with
switch
31.18 Troubleshooting user accounts
31.18.1 Incorrect privileges
Users must have view privileges (at minimum) on a managed object to see that object in the user
interface.
Possible cause and recommendation Symptom
Your assigned role does not have the correct privileges
• Request a different role or an additional role from the Infrastructure administrator in order
to do your work.
Unable to see specific
resource information
or perform a resource
task
31.18.2 Unauthenticated user or group
Each user is authenticated on login to the appliance by the authentication service that confirms the
user name and password. The Edit Authentication screen enables you to on the appliance; the
default values are initially populated during first time setup of the appliance.
Possible cause and recommendation Symptom
1. From the Users screen, click Add Directory User or Group.
2. Click add a directory.
3. From the Edit Authentication screen, click Add directory.
4. Provide the requested information .
5. Click OK.
Unable to configure a
directory user or
group
31.18.3 User public key is not accepted
Possible cause and recommendation Symptom
Hidden characters introduced during a copy/paste operation change the key
code
• Enter the key again, taking care to prevent special characters from being injected into the
key when pasting it into the public key field.
User public key does
not work or is not
accepted
260 Troubleshooting