33 support and other resources, 2 how to contact hp, 4 software technical support and software updates – HP OneView User Manual
Page 269: 1 registering for software technical support, Hp oneview online user forum, Support and other resources, Contact your hp support representative
33 Support and other resources
The following topics provide information about HP Support as well as the other resources and
documentation that are available to assist you in the use of HP OneView.
33.1 Gather information before contacting an authorized support
representative
If you need to contact an authorized HP support representative, be sure to have the following
information available:
•
Your Service Agreement Identifier (SAID)
•
Software product name — HP OneView
•
Hypervisor virtualization platform and version
•
Messages generated by the appliance
•
Other HP or third-party software in use
•
A support dump if a message recommended that you create a support dump for analysis
purposes
33.2 How to contact HP
•
See the Contact HP Worldwide website to obtain contact information for any country:
•
See the contact information provided on the HP Support Center website:
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored. Say OneView when prompted for the product name.
33.3 Get connected to the HP OneView online user forum
The HP OneView interactive online forum enables you to share your experiences and pose and
answer questions related to using HP OneView.
See
to join the discussion.
33.4 Software technical support and software updates
HP OneView software products include three years of 24 x 7 software technical support and update
services, which provides access to technical assistance to resolve software implementation or
operations problems.
With this service, you benefit from expedited problem resolution as well as proactive notification
and delivery of software updates.
See
for more information.
33.4.1 Registering for software technical support
When you order HP OneView, you receive a license entitlement certificate by physical shipment
or email, which you must redeem online in order to obtain the license activation key.
33.1 Gather information before contacting an authorized support representative 269