Telephone support, Telephone support -2, Telephone support” for – HP Business Inkjet 2600 Printer series User Manual

Page 120

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10-2

ENWW

Telephone support

During the warranty period, you can obtain assistance from the HP
Customer Care Center. This phone service is available at no charge
during the printer warranty period.

Customer support representatives can answer your questions
regarding the setup, configuration, installation, and operation of your
printer. They can also help troubleshoot and diagnose printer problems
and give instructions for service and repair.

By calling a telephone number listed here, you will be connected to a
response team waiting to help you.

Note

In most situations, you can receive support for a fee through the same
telephone number if you require support after your warranty has expired.
The fee is charged on a per-incident basis.

Before you call

Before calling, print a Configuration Page. This page includes
information that the HP Customer Care Center representative will need
to help diagnose and solve your problem.

Also, fill in the following information to give to the representative.

1

What is the brand and model of your computer?

2

What operating system is the computer running?

3

Which printer driver are you using (PCL 5C or Postscript)?

North America

During warranty

U.S.:

(208) 323 2551
Monday through Friday, 6 am to 6 pm (MST)

Canada:

(905) 206 4663
Monday through Friday, 8 am to 8 pm (EST)

After warranty

U.S.:

(208) 323 2551
Monday through Friday, 6 am to 6 pm (MST)

Canada:

toll free (877) 621 4722 (Visa, MasterCard, or
American Express)
Monday through Friday, 8 am to 8 pm (EST)

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