American Fibertek Scout SS1 - Manual (Page 77)

77
Q & A
Scout is designed for trouble free and reliable operation. However if problems do develop please
refer to this operations manual. If solutions are not provided using this method contact American
Fibertek for assistance.
Important Note: Scout maintains its memory by battery back up. However data files are not
backed up. It is important that on regular bases you protect your data by either performing a Save
As or Email Log function. Scout provides an auto Email Log function (reference page 74) that
will automatically email out Event and Poll Logs. It is strongly suggested you use one of these
methods to protect your data. Any power down operation or firmware upgrade will erase your
data.
Problem: Inputting the correct default IP address 192.168.10.11 will not allow me to connect to
Scout. If the unit has firmware 20110504 or higher, the default IP Address will be 192.168.0.246.
Solution: Make certain your client is set to the proper network settings. Subnet settings and
Gateways must match those of Scout.
Problem: I can connect to Scout, but will not accept either my user name or passwords.
Solution: Issuing user names and passwords are the responsibility of Admin (Administrators). If
you are a viewer level, check with either your security or IT administrator check with the master
administrator. If for any reasons user or passwords are corrupted and total reset is required,
remember to save your settings and database for later restore after setup is complete.
Problem: My Scout is powered up, but nothing else seems to work.
Solution: Start by powering down Scout and setting power again. As power is returned, check the
LED Operation During Boot Up (reference page 27). If this is operating normally, check your
communications to Scout.
If after boot up all the sensor probes are blinking Red, it indicates a potential operating system
(OS) problem. If you are a Master Administrator please refer to the sections in the manual to
perform a hard reset. If this doesn’t work, please contact American Fibertek.
Problem: I cannot get any information from one of my probes:
Solution: Look at all of your probes, if the probe experiencing problems is blinking red, that
probe may be defective. Unplug the probe and re-insert it. If the problem continues, try to
power down Scout and re-apply power. If the problem continues try plugging the probe in another
input, known working port. If the problem continues, it probe may need replacement.
Problem: I was receiving email alerts from Scout and they suddenly stopped: