American Fibertek Scout SS1 - Manual (Page 78)

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Solution: If you are receiving email alerts using an internal network, check with your IT
administrator to see if there were any network or firewall changes that could have affected your
Scout settings. If changes were made to internal firewalls, speak with your IT Administrator to
provide Scout with permission
If you are using an Internet Service Provider (ISP) to receive alerts, check with them to see if any
changes to their system may prevent you from receiving Scout.
Problem: I am connecting to Scout over an ISP and all of a sudden I cannot connect.
Solution: ISP connections using cable modems or DSL randomly change IP addresses. If you are
using Scout over this type of network, you must set it for DHCP (Dynamic Host Communication
Protocol). As long as power is applied to your router (cable or DSL modem) and your Scout,
there should be no problem communicating. However, if power is lost, and the address issued by
your service as changed, this will result in Scout changing its IP address.
Scout is designed to inform you of these changes by issuing an email alert with the new IP
address. This is done by providing and email address in the Global settings (see page 58). Check
your email for the new IP address.
Problem: According to the Manual, when I operate Scout in the background of my DVR, I am
supposed to see a tool bar color change in the minimized tool bar, but I don’t.
Solution: A color change in the only operates when using Firefox Version 2.0. Internet Explorer
will not change color.