Troubleshooting, General – ATEN ALTUSEN KM0832 User Manual
Page 130
KM0832 User Manual
114
Troubleshooting
General
Problem
Solution
I can’t use the KA9220 or
KA9270 Console Modules
with the KM0832.
The KM0832 does not support these two console
modules. Instead, use the KA9222, KA9272, and
KA9233 Console Modules with the KM0832.
The console monitor does
not display and there is no
response to keyboard and
mouse input.
Verify that all cables are securely connected and in good
condition, including those of the console modules, KVM
adapter cables, and Cat 5 cable.
Note: We strongly recommend that you use Cat 5
shielded twisted pair (STP) cable.
Upgrade the firmware for the KVM adapter cables.
I can’t use the KA9222 and
KA9272 Console Modules
to login to the KM0832.
1. Verify that the username and password are correct. If
after verifying that the username and password are
correct you still cannot login, then follow Step 2.
2. Upgrade the firmware version of the console modules.
I can’t use an Ethernet hub
to connect the console
modules and KVM adapter
cables to the KM0832.
Although Cat 5 cable is used to connect the console
modules and KVM adapter cables to the KM0832, it does
not support the Ethernet protocol; thus, you cannot use
an Ethernet hub to connect them.
The password for the
default super administrator
account needs to be reset.
See “Restoring Original Factory Default Settings” on
page 112.
I upgrading the firmware,
but some of the modules
were not upgraded
successfully.
See “Upgrade Failed” on page 67.
The firmware upgrade
process was prematurely
aborted and now some of
the modules are
inoperable.