Avaya 5420 - Manual (Page 17)

Basic Call Handling Features
2420 and 5420 User Guide Page 13
IP Office 4.0 15-601077 Issue 8 (11th December 2006)
Transfer
The Transfer feature allows you to transfer a call from your phone to another extension or outside
number.
To transfer the current call to another extension:
1. With a call in progress, press TRANSFER.
2. When you hear a dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:

To transfer the call without announcing it, press TRANSFER again. The transfer is
complete.

To announce the call before transferring it, wait for the called party to answer. If the called
party is willing to accept the call, press
TRANSFER again to complete the transfer.

If the called party does not wish to accept the call, press DROP. To return to the held
call, press adjacent to it.

If the line is busy or if there is no answer, press DROP. To return to the held call, press
adjacent to it.
To transfer a new call to a held call using CONFERENCE:
1. To transfer the new call to the held call, press CONFERENCE and then hang up. The transfer
is complete.
Parking Calls
You can park one or more calls; allowing you to make and receive other calls. You can also arrange for
the parked call to be retrieved by another extension.
The system only allows calls to be parked for a short while before reconnecting them to the user who
parked the call; the default setting is 5 minutes. Once the set time is reached, the parked call will ring
back if your extension is idle.
Note

To park a call using the short codes, the call must first be put on Hold.
To park a call to be picked up by any extension:

Dial *37*N# - Where N is the slot id you have assigned.
Inform your colleagues of the parked call and the slot id you have assigned.
To Un-park a call from another extension:

Dial *38*N# - Where N is the assigned slot id.