Apple Final Cut Pro 7 - Manual (Page 1889)

• Make sure the Preview option is selected in the Clip Settings tab of the Log and Capture
window, and that the appropriate audio output is selected in the Sound pane of
Mac OS X System Preferences.
• Check your QuickTime audio settings in the Capture Presets tab of the Audio/Video
Settings window. For details on audio sample and source settings, see “Capture Settings
and Presets.”
Captured audio sounds distorted and crackly during capture
• During capture, make sure that you always set the Final Cut Pro sample rate to that of
your recorded source material. Mismatched sample rates can result in pops and crackles
in the audio, incorrect audio/video sync, and generally diminished sound quality. Use
32 kHz when you’re capturing media from a DV camcorder that was set to 12-bit
recording. Use 44.1 kHz when you’re capturing digital audio from certain DAT or CD
players. Use 48 kHz when you’re capturing from most digital video formats.
Other Issues
If you experience the following issues, try these solutions.
Final Cut Pro seems to be working slowly
• The amount of memory available to Final Cut Pro can make a big difference in
performance, especially with long projects. More RAM is also needed for software-based
real-time effects and long projects. You may not have enough RAM allocated to
Final Cut Pro. This can be changed in the Memory & Cache tab of the System Settings
window.
You cannot import an EDL or batch capture list
• Final Cut Pro does not support the import of RTF files. To import information from an
RTF file, you should first open the file in a text editing application such as TextEdit and
save it as a “plain text” document. The plain text version can then be imported into
Final Cut Pro.
Contacting AppleCare Support
Included in your Final Cut Pro package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents, the
faster they will be able to address your issue.
• The Support ID number that came with Final Cut Pro. This number is different from the
software serial number that is used to activate your copy of Final Cut Pro.
• The version of Mac OS X you have installed. To find the version, choose Apple menu >
About This Mac.
1889 Appendix A Solving Problems