Canon mx860 - Manual (Page 869)

Check: See Cannot Print Properly with Automatic Duplex Printing and take the
appropriate action.
Writing Error/Output Error/Communication Error
Check 1: If all the lamps on the Operation Panel are off, make sure that the
power plug is plugged in, then turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configured appropriately in the MP
Drivers.
* In the following instructions, " XXX " signifies your machine's name.
1. Log on as a user account with administrator privilege.
2.
Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and
Faxes.
In Windows 2000, click Control Panel then Printers.
3.
Right-click the Canon XXX Printer icon, then select Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer
appearing in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port setting
according to the interface you are using.
Note
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string
specified by the user when setting up the machine.
Check 3: Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB
cable is securely plugged in to the machine and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the machine
directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
When you use the machine over LAN, make sure that the machine is connected to the
network with a LAN cable or is set up correctly. For details, refer to your setup manual.
Check 4: Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in Uninstalling the MP Drivers and
reinstall them following the procedure described in your setup manual.
Check 5: When the machine is connected to your computer with a USB cable,
check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click
Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware
sheet.
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