Rice Lake TicketPress - Installation and Operation Manual - Manual (Page 34)

30 TicketPress Operator’s Manual
7.0 Maintenance And Troubleshooting
7.1 Fault Messages
There are two types of faults that may occur.
• “Recoverable” faults are those where printing has been interrupted, but which may be corrected in a way
that allows printing to continue.
• “Fatal” faults are those where the printer cannot necessarily resume printing the correct data and/or in the
correct print position. Fatal faults require the printer to be turned off to clear the fault, thus resulting in
potential data loss.
Whether the fault is recoverable or fatal is indicated with the possible cause.
Fault Message Possible Cause Possible Solution
Ticket Out Ticket Not Inserted Properly
(Recoverable) Make sure the ticket is inserted so the right edge is aligned with the
ticket edge guide, and that it is inserted far enough that the top edge
of the ticket is past the print line indicator on the left side of the printer.
Once the ticket is positioned properly, press
PRINT
to resume printing.
The printer will either continue from where printing was interrupted or
will begin printing at the beginning of the ticket depending on how
Ticket Fault is set in the “Options Menu” on page 9.
Ticket Sensor Not Functioning
(Fatal) Disable the ticket sensor as described in the “Options Menu” on
page 9.
This is not recommended as a permanent solution since printing
without a ticket installed will cause additional wear to the print head
and will transfer ink to the platen (and the back of subsequent tickets).
This solution should only be used until the printer can be repaired.
Head Blocked? Print Head Cannot Move
(Fatal) Ticket is wrinkled or too thick and prevents the print head from
moving.
Insert a new ticket.
Check print head area for other debris or obstructions.
I/O Overflow Interface Configuration
(Fatal) Disconnect the interface cable (to prevent continuing errors caused
by data being sent from the indicator).
Review the settings in the to make sure handshaking parameters set
in the printer and the host system match each other.
Make sure interface cable is wired correctly.
I/O Parity Error Interface Configuration Disconnect the interface cable (to prevent continuing errors caused
by data being sent from the indicator).
Review the settings in the to make sure handshaking parameters set
in the printer and the host system match each other.