Rice Lake TransAct 2.0 - Manual (Page 141)

140 Appendix
14.0 Software Programming Support Service
As a new support program for valued customers, Rice Lake Weighing
Systems now offers field software support if you need additional technical
assistance. Our direct Service Hotline provides access to our software
support staff, and includes a charge for extended software support. This
support should be used for specific technical and configuration assistance.
Before calling Rice Lake Weighing Systems, refer to your software
Installation/Operation manual to:
1. Determine if your system meets the stated minimum hardware
requirements.
2. Determine if the product has been correctly installed on your PC.
3. Review troubleshooting tips.
If you still have problems after thoroughly reviewing the documentation,
follow these steps:
1. Locate your customer number and the serial number of the software
product.
2. Call our direct access Service Hotline at 715-234-2003 and request
software assistance. Software programming support is billed at
$115.00 list per hour with a minimum service charge of $20.00 per
call.
Note: Warranty support will be provided at no charge for diskette or
program software defects.
3. A technician will assist you with the configuration particulars and
invoice you for the time utilized. For your records, software support
technicians will be online with our computer database to fully
describe the service provided and time billed.
We look forward to providing you the highest level of support possible. If
you have any questions on this service, please contact our Sales or Service
Department, or your Regional Sales Director. We’re sure you’ll find this
new service useful in helping you get the most from your software.