Compaq GS320 User Manual
Page 218
11-4
SMC Installation and User’s Guide
Table 11–1 Troubleshooting (Continued)
Symptom
Possible Cause
Suggested Solution
ConsoleWorks
ConsoleWorks
takes a long time
to start.
ConsoleWorks has
unused consoles.
Delete consoles that will never be
used (Section 8.4.2).
A large number of
events has accrued.
Acknowledge (Section 8.5.5) or
expunge (Section 8.5.6) events.
DEFAULT.CONFIG
has become too
large.
Delete the file and copy
8_CONSOLE_DEFAULT.CONFIG
(systems with a terminal server) or
SERIAL_COM1_
DEFAULT.CONFIG (no terminal
server) to DEFAULT.CONFIG.
ConsoleWorks is
using an increasing
amount of physical
memory.
Expunge events, and export and
import the database (Section 8.5.6)
ConsoleWorks
requires an
inordinate
amount of time to
access data.
Proxy server is being
used to access local
files.
Change Internet Explorer settings
(Section 11.4).
The SMC system
has hung. (The
pointer does not
move when the
mouse moves, or
windows cannot be
selected.)
Reboot the SMC system.
ConsoleWorks
does not start.
ConsoleWorks
services are not
running.
Start ConsoleWorks services
(Section 11.5).