Compaq GS320 - Manual (Page 220)

11-6 SMC Installation and User’s Guide
Table 11–1 Troubleshooting (Continued)
Symptom Possible Cause Suggested Solution
CAPM (continued)
CAPM reports an
unexpected error. The ConsoleWorks
application is open. Exit ConsoleWorks (but leave the
ConsoleWorks services running).
SMC Web Page
The SMC Web
page does not
display. HMMO service is
not running on the
SMC system. Start the service in the same way
as the ConsoleWorks services
(Section 11.5). The service name is
Compaq SMC HMMO Server.
The correct version
of JRE is not
installed on the
system trying to
access the Web page. Install JRE for Windows NT from
the SMC software CD
(\SMC_V3_1_kit\JRE\j2re-
1_3_0_01-win-i.exe). JRE for other
platforms can be found at the site
www.javasoft.com.
JavaScript is not
enabled in the
browser. Enable JavaScript.
Internet Explorer: from the Tools
menu select Internet Options|
Advanced.
Netscape: from the Edit menu
select Preferences| Advanced.
Or change the name of the file to
SMCA.HTM.
Java is not enabled
in the browser. Enable Java (menu selections are
the same as the item above).
Or change the name of the file to
SMCA.HTM.
Browser is not the
correct version. Upgrade the browser. Supported
browsers are Internet Explorer 5.0
or later and Netscape 4.7 or later.
Or change the name of the file to
SMCA.HTM.