Comtrol DM AIR - Manual (Page 63)

Troubleshooting and Technical Support DeviceMaster AIR User Guide: 2000365 Rev. C - 63
Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose a problem.
• Troubleshooting WLAN Port Problems
• Troubleshooting Checklist on Page 66, for overall troubleshooting of the
DeviceMaster AIR
• General Troubleshooting on Page 68
If you cannot diagnose the problem, you can contact Technical Support on Page 70.
Troubleshooting WLAN Port Problems
The following subsections only discuss troubleshooting information for the WLAN
Ethernet port on the DeviceMaster AIR.
FAQs This section provides solutions to situations that can occur during the installation
and operation of the DeviceMaster AIR Ethernet-to-Wireless Bridge. Read the
following descriptions if you are having problems.
Questions/Problem Answers
How do I assign a static
IP address in Windows
2000/XP/2003?
See Assigning a Static IP Address on Page 65.
I cannot connect to
another wireless client
in Ad-hoc mode.
The DeviceMaster AIR has a default SSID of default.
Make sure that the SSID on the DeviceMaster AIR is
exactly the same as the SSID on the other wireless
client.
The DeviceMaster AIR has a default channel of 6.
Make sure that the channel on the DeviceMaster AIR
is exactly the same as the channel on the other wireless
client.
I cannot connect to an
access point or wireless
router.
Make sure that the SSID on the DeviceMaster AIR is
exactly the same as the SSID on the access point or
wireless router.
Move the DeviceMaster AIR and access point or
Wireless router into the same room and then test the
wireless connection.
Disable all security settings. (WEP, MAC address
Control, AES)
Turn off your access point and the device with the
DeviceMaster AIR. Turn on the access point, and then
turn on the device with the DeviceMaster AIR.
Make sure that the DeviceMaster AIR is set to
Infrastructure mode.