Comtrol DM AIR - Manual (Page 64)

64 - DeviceMaster AIR User Guide: 2000365 Rev. C Troubleshooting and Technical Support
FAQs
I forgot my encryption
key.
Reset the access point to its factory default settings
and restore the DeviceMaster AIR to its factory default
settings. You may do this by pressing the Reset button
on the back of the unit. You will lose the current
configuration settings.
I cannot connect the
DeviceMaster AIR to
my network.
Check that the LED indicators for the broadband
modem are indicating normal activity. If not, there
may be a problem with the broadband connection.
Check that the LED indicators on the wireless router
are functioning properly. If not, check that the AC
power and Ethernet cables are firmly connected.
Check that the IP address, subnet mask, gateway, and
DNS settings are correctly entered for the network.
In Infrastructure mode, make sure the same Service
Set Identifier (SSID) is specified on the settings for the
wireless clients and access points. The SSID factory
default setting for the DeviceMaster AIR units is
default.
In Ad-Hoc mode, both wireless clients will need to have
the same SSID. Please note that it might be necessary
to set up one client to establish a BSS (Basic Service
Set) and wait briefly before setting up other clients.
This prevents several clients from trying to establish a
BSS at the same time, which can result in multiple
singular BSSs being established, rather than a single
BSS with multiple clients associated to it.
Check that the Network Connection for the wireless
client is configured properly. Select Infrastructure
when connecting to a wireless router and select Ad-Hoc
mode when connecting without an access point.
If Security is enabled, make sure that the correct
encryption keys are entered on both the DeviceMaster
AIR and the wireless router or ad-hoc client.
What variables may
cause my wireless
products to lose
reception?
The positioning of the products within your
environment will affect the wireless range. See
Installation Considerations (Wireless) on Page 6 for
further information about the most advantageous
placement of your wireless products.
Why does my wireless
connection drop?
Antenna orientation - try different antenna
orientations for the DeviceMaster AIR. Try to keep the
antenna at least 6 inches away from the wall or other
objects.
If you are using 2.4GHz cordless phones, X-10
equipment or other home security systems, ceiling
fans, and lights, your wireless connection will degrade
dramatically or drop altogether. Try changing the
Channel on your wireless router, access point, and all
other devices on the network to avoid interference.
Keep your product away (at least 3-6 feet) from
electrical devices that generate RF noise, like
microwaves, Monitors, electric motors, etc.
Questions/Problem Answers