Chatsworth Products RIM-600 - Manual (Page 73)

Chapter 2: Software
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(g) The unit cannot reach your DNS server and thus cannot look up the SMTP server IP
address.
(h) The DNS server IP address is programmed incorrectly in the RIM-600 Network
Configuration settings.
Two Way E-Mail
The RIM-600 Host has the ability to send and receive standard pop/smtp e-mail. In addition
to using e-mail as a method of delivering outbound alarm messages, e-mail can also be used
for remote access into the RIM-600. A set of commands is available that can be sent to a Host,
within an e-mail, that will cause the Host to reply back to the sending e-mail address. Commands
are available to inquire status, perform network ping and IP trace-route, and control outlets on a
PowerGate.
Note: Two-way e-mail is dependent upon User permissions. This means that the user can only
receive information on items for which he has permission. (See “Permissions” section)
In order to have the RIM-600 respond to e-mail commands you must first obtain an e-mail address
for your RIM-600 from your internet provider, configure the e-mail settings for your RIM-600 Host
(see e-mail setup), and have Two Way E-mail enabled (see Host Local Configuration in the Host
Installation Manual).
Note: The username and email address used in two-way e-mail commands must match a Profile
Username and Contact. The response will be sent to the specified e-mail address.
Requesting a Status Report
To request a status report, send an e-mail message to your RIM-600 Host with the following information:
To: <e-mail address of your RIM-600>
Subject: rim600
username: <valid profile username>
email: <your e-mail address>
command: status
Requesting an IP Ping
To request an IP ping, send an e-mail message to your Host with the following information:
To: <e-mail address of your RIM-600>
Subject: rim600
username: <valid profile username>
email: <your e-mail address>
command: ping xxx.xxx.xxx.xxx
Requesting a Trace Route
To request an IP trace-route, send an e-mail message to your Host with the following information:
To: <e-mail address of your RIM-600>
Subject: rim600
username: <valid profile username>
email: <your e-mail address>
command: traceroute xxx.xxx.xxx.xxx
Chapter 2: Software
73