Carrier Access CMG Router - Manual (Page 4)

iv CMG Router - Release 2.7
Preface
With respect to a warranty defect in the Licensed Software reported to Carrier Access by BUYER
during the 90-day software warranty period, Carrier Access, at its own expense and as its sole
obligation and BUYER's exclusive remedy for any breach of the software warranty, will use
commercially reasonable efforts to, at its option,
a. correct any reproducible error in the Licensed Software, or
b. replace the defective Licensed Software, as follows:
Should a Severity 1 or 2 warranty defect with the Software occur during the 90-day
warranty period, Carrier Access will provide, in its sole determination, either
1. software to resolve the defect to be downloaded into the affected units by the
BUYER or
2. a documented workaround to address the issue.
Severity 1 issues are failures of the Licensed Software to comply with the Carrier Access
software specifications and that completely or severely affect the Carrier Access Product and its
traffic or service capacity, or maintenance or monitoring capabilities.
Severity 2 issues are failures of the Licensed Software to comply with the Carrier Access
software specifications and that result in a major degradation of the Carrier Access Product so
as to impact its system or service performance, or significant impairments to network operator
control or effectiveness. Should a Severity 3 warranty defect with the Licensed Software occur
during the 90-day warranty period, Carrier Access will provide assistance to Buyer to determine
if a solution or workaround will be provided in a subsequent software release following the
reported issue.
Severity 3 issues are defined as failures of the Licensed Software to comply with the Carrier
Access software specifications but that do not significantly impair the function or service of the
Carrier Access Product or the system.
Determination of Severity 1, 2 or 3 shall be made solely by Carrier Access following receipt of
the reported problem. Refurbished material may be used to repair or replace the Product.
BUYER shall bear the risk of loss for Products or Software returned to Carrier Access for repair,
replacement, or service, and the same must be shipped pre-paid by BUYER.
Requests for warranty services and troubleshooting must be made to, and will be provided by, the
Carrier Access Customer Support Center via telephone during the warranty period and during normal
business hours. Normal business hours for Carrier Access Customer Support Center are 7:00 a.m. to
6:00 p.m. Mountain Standard Time, Monday through Friday, excluding weekends and standard
Carrier Access recognized holidays.