Electro-Chemical Devices (ECD) CA6 Hardness Analyzer - Manual (Page 10)

15. APPLICABLE LAW. All questions arising hereunder or in connection with the quotations or any order
submitted in connection therewith and/or the performance of the parties hereunder shall be
interpreted and resolved in accordance with the laws of the state of California without regard to its
conflict of law provisions and excluding the United Nations Convention on the International Sale of
Goods.
Revision A
RETURNED GOODS POLICY
All requests for returned goods must be initiated through our Customer Service Department. Please call
our phone number (949) 336-6060 with the specifics of your request. The following conditions must be
satisfied for consideration of applicable credit for the return of products purchased from Electro-
Chemical Devices:
1) The item is unused and in the original package.
2) The item was shipped directly from Electro-Chemical Devices.
3) The item has not been damaged in shipment to Electro-Chemical Devices.
4) The item is saleable;
a) Items containing date-sensitive parts such as electrodes, must be returned
within 1 month of the invoiced date.
b) Items without date-sensitive parts must be returned within 3 months of the
invoiced date.
A Return Authorization Number must be obtained from Customer Service and provided on all
paperwork and packaging. To obtain a Return Authorization Number, please provide the reason for
return, the date of purchase, your original purchase order number, and either our order number (on the
packing slip or invoice) or our invoice number. The issuance of a Return Authorization Number is a
verbal approval for return only and does not guarantee credit or allowance. Returned goods must be
received within 30 days of the issuance date of the Return Authorization Number or it will become null
and void.
Necessary physical and mechanical inspection is completed upon receipt of the item. Applicable credit
or equivalent allowance is determined after inspection of the returned item. If all of the above
conditions are met, and the item has been approved to return to our stock, a restocking charge of 25%
of the purchase price is deducted from the applicable credit.
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