ARM Electronics RT4CD - Manual (Page 51)

TROUBLESHOOTING TROUBLESHOOTING
6.1 FAQ 6.1 FAQ
Please refer to the FAQ table below for easy troubleshooting. The table below
describes some typical problems and also their solutions. Please check them before
calling your DVR dealer.
There must be at least 8192 images of recorded data for
playback to work properly. If not, your DVR will stop the
playback.
For example, if the IPS is set to 30, the recording time
should be at least 273 seconds (8192 images / 30 IPS) for
the playback to work properly. Can’t play the recorded file on my DVR
Update the JAVA program
Update the firmware of the software AP Can’t view the DVR images over the
network with IE web browser
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check the monitor’s video cable and connections.
Check the camera’s video cable and connections. No live video
Check if the “RECORD ENABLE” is set to “YES”. Timer record is not working
Error Code in “SYSTEM LOG”: Meaning:
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR 1) Compression error
YYY=000 Audio chip error
YYY=001- AV087 Chip for CH1-4 error
YYY=002- AV087
Chip for CH5-8 error
YYY=004- AV087 Chip for CH9-12 error
YYY=008- AV087 Chip for CH13-16 error
YYY=003(001+002)
Chips for CH1-4 & CH5-8 error, etc
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL Buffer is full
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY Buffer is empty
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR IDE interface error
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK Disk scanning error
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR File system error
7) SYS ERR 07 (including 08, 09, etc.)-XXX #define HDD error
Change another USB flash drive to test. Can’t detect your USB flash drive
Make sure HDD “Master”, “Slave” mode is correctly set.
Change another HDD cable for testing.
Change another HDD for testing. Detect HDD fail
Make sure the power connector and HDD are connected
closely, or change another suitable HDD. DVR keeps rebooting
Check if the HDD is installed and connected properly No recorded video
Press any key and then enter the password to exit “Key
Lock” mode. Not working when pressing any button
Confirm that there is power from the outlet.
Check power cord connection. No power
SOLUTION PROBLEM
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