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TABLE OF CONTENTS
Chapter 1 Introduction...................................................................................................................... 6
1.1 Features................................................................................................................................. 7
1.2 Package Contents.................................................................................................................. 7
1.3 Physical Specification............................................................................................................. 8
1.4 Specification......................................................................................................................... 10
Chapter 2 Installation Procedure ................................................................................................... 12
2.1 Web Login ............................................................................................................................ 12
2.2 Configuring the WAN............................................................................................................ 13
2.3 Remote Management........................................................................................................... 15
Chapter 3 Basic Configuration....................................................................................................... 17
3.1 Preparation Before Operation .............................................................................................. 17
3.2
Before Making a Call............................................................................................................ 17
3.2.1 System Information .................................................................................................... 17
3.2.2 Basic Configuration.................................................................................................... 19
3.2.3 Time Based Rules...................................................................................................... 21
3.3 Outbound Call ...................................................................................................................... 23
3.3.1 Trunks ........................................................................................................................ 23
3.3.2 Outbound Routes....................................................................................................... 26
3.4 Inbound Call......................................................................................................................... 27
3.4.1 Inbound Routes.......................................................................................................... 27
3.4.2 IVR............................................................................................................................. 28
3.4.3 IVR Prompts............................................................................................................... 29
3.4.4 Ring Groups............................................................................................................... 30
3.5 Black List.............................................................................................................................. 31
3.5.1 Pickup Call ................................................................................................................. 32
3.6 On The Call .......................................................................................................................... 33
3.6.1 Call Parking................................................................................................................ 33
3.6.2 Transfer...................................................................................................................... 33
3.6.3 Conference ................................................................................................................ 34
3.6.4 Monitor....................................................................................................................... 36
3.7 Settings before leaving office ............................................................................................... 37
3.7.1 Follow Me................................................................................................................... 37
3.7.2 VoiceMail.................................................................................................................... 38
3.8 Call Queue ........................................................................................................................... 39
3.8.1 Create Agent .............................................................................................................. 39
3.8.2 Agent Registration...................................................................................................... 41
