PLANET IPX-1980 User Manual
Page 40
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Item
Explanation
Queue Number
This option defines the extension number that may be dialed to
reach this Queue.
Queue Name
This option defines a name for this Queue, eg. "Sales"
Ring Strategy
RingAll -- Ring All available Agents until one answered (default).
RoundRobin -- Take turns ringing each available Agent.
LeastRecent -- Ring the Agent which was called least recently.
FewestCalls -- Ring the Agent with the fewest completed calls.
Random -- Ring a Random Agent.
RRmemory --RoundRobin with Memory, and remember where it
left off in the last ring pass.
Agents
All the users who are defined as Agent will be shown here.
Selected agent will be a member of the current Queue.
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