Hand Held Products 7200/UG - Manual (Page 146)

C H A P T E R 1 0 T R O U B L E S H O O T I N G A N D W A R R A N T Y
I N F O R M A T I O N F O R D O L P H I N 7 2 0 0 T E R M I N A L
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If You Have This
Problem/Symptom Try This:
The Dolphin terminal
will not scan a bar code. The bar code may be out of spec. Try reading some of the bar code
examples in Appendix C, or locate a bar code sample that you know
can be read by another Dolphin terminal.
Is the exit window dirty? Clean it with a soft dry cloth. If the exit
window is badly scratched, the Dolphin terminal should be returned
to HHP for repair.
Consult your software developer to ensure the correct bar code
symbology is being used.
The battery in the
Dolphin terminal keeps
failing. If the battery has been stored for a long period of time, it may take
three charge/discharge cycles before the battery reaches its full
storage capacity.
The capacity of NiMH batteries decreases as the number of
charge/discharge cycles increases. So, if you are experiencing low
run times, a new battery may be required.
To increase the run time of the Dolphin terminal, try to limit the use
of the speaker, scan engine and backlight.
The Dolphin terminal is
not communicating with
the host computer. Make sure the HomeBase is connected to a power source.
Make sure the Dolphin terminal is inserted properly into the
HomeBase. The CHARGING MAINBATT LED should be solid
green. If not, remove the Dolphin terminal and reinsert it into the
HomeBase.
Ensure the communications baud rate is set correctly. Set
communications for 57600, N, 8, 1. Make sure that Configuration
Switch 2 on the back of the HomeBase is set to “Fixed BPS”.
Make sure the RS-232 cable is properly attached to the HomeBase
and host computer. Also, check to ensure that the cable is
configured properly.
I can not enter a “:” to
change to Drive B: at
the DOS prompt. The “:” is a special character that can be entered by typing “SHIFT”
“Z”. See reference to special characters in “Using the
Alphanumeric Keypad” or “Using the Numeric Keypad” section for
additional information.
The ‘CHARGING
AUXBATT’ LED does
not come on when I
insert a battery pack
into the Dolphin
HomeBase. Check the power connections on the Dolphin HomeBase. Also
check to ensure the battery pack is properly seated.