Hand Held Products 7200/UG - Manual (Page 153)

C H A P T E R 1 0 T R O U B L E S H O O T I N G A N D W A R R A N T Y
I N F O R M A T I O N F O R D O L P H I N 7 2 0 0 T E R M I N A L
153 153 153 153
What’s Not Covered By The Warranty
This Warranty does not cover software, or damage to the product caused by
modification, alteration, misapplication, misuse of, or physical abuse to the product; or
damage due to repair or service to the product by anyone other than an Authorized
HHP Service Center. This Warranty also excludes any damage to the product caused
by circumstances outside of HHP’s control, such as, but not limited to, lightning or
fluctuation in electrical power.
How Problems Should Be Handled
Should the Dolphin terminal or HomeBase prove to be defective within the warranty
period, return the product, as described in the RMA procedures below, and we will, at
our option, repair or replace the product, to whatever extent HHP deems necessary to
restore the product to proper operating condition, without any charge to you.
Return Information
If you purchased the product from an Authorized Hand Held Products Reseller,
contact the Reseller with the unit’s serial number. Your Reseller will contact Hand
Held, on your behalf, to arrange for the unit to be serviced.
If you purchased the product directly from Hand Held, or have been instructed by
your Reseller to contact Hand Held directly, call the Customer Services Department in
your area to request a Repair Maintenance Authorization (RMA) number. Note: An
RMA number is not needed for service at the Europe, the Middle East, Africa or United Kingdom
repair facilities.
North and South America, Asia, Pacific Rim:
(TEL)+1-(704)-537-1444
(FAX)+1-(704)-566-9904
Europe, Middle East and Africa:
(TEL)+ 31-40 24 24 486
(FAX)+ 31-40 24 25 672
The United Kingdom :
(TEL)+44 (0) 1925 240055
(FAX)+44 (0) 1925 631280
You must have an RMA number to receive service from the repair facility for North
and South America, Asia and the Pacific Rim. Failure to obtain an RMA number
before shipping your product to this repair facility may result in the product being
returned without being serviced. RMA numbers are valid for 30 days within the
United States and 60 days Internationally.
N O T E
You must have an
RMA number to
receive service on
your product at
the repair facility
for North and
South, Asia and
the Pacific Rim.