HP 8100C - Manual (Page 57)

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Troubleshooting the digital sender
Troubleshooting for the digital sender is divided into two sections,
General digital sender troubleshooting and Control panel messages.
General digital sender troubleshooting includes problems that might
occur that do not generate error messages.
Note As a general rule for all problems, check the control panel for relevant
messages. See
“Control panel messages” on page 59 .
General digital sender troubleshooting
Use the table below to solve common problems encountered while
using the digital sender. The control panel does not display a
message for these types of problems. If the control panel is displaying
a message, see
“Control panel messages” on page 59 .
General digital sender troubleshooting
Problem Actions
Digital sender is not
sending documents. ● Make sure the power cord is securely connected to the digital sender and is
plugged into the power outlet.
● Make sure the digital sender is turned on.
● Make sure that if you are using the ADF that the document lever is in the
correct position. See
“To load a document in the ADF” on page 18 .
Control panel is not
working. ● Make sure the power cord is plugged into the power outlet and the power
outlet is receiving power.
● Make sure the control panel cable is securely connected.
● Check the control panel contrast. You can change the contrast if needed
using
S HIFT + A LT + or S HIFT + A LT + .
Digital sender does not
accept your password. ● Verify that you are using the correct password.
● Passwords are case-sensitive. Make sure you enter your password with the
correct combination of uppercase and lowercase letters.
Image quality is poor. ● If scanned pages are blank, white, or have repeated vertically striped
patterns, make sure that a page is not already on the glass.
● Make sure that the document you are trying to send is placed face up in the
ADF or face down on the glass.
● If you are using the ADF, the ADF window may need to be replaced. See
the administrator guide for instructions.
● Make sure the glass is clean. If the glass is dirty, clean it with a dry, soft
cloth.
● If the problem is with the image quality of jobs sent to a printer, check the
settings at the printer.