HP 8100C - Manual (Page 58)

Troubleshooting the digital sender 57
When using the ADF, the
digital sender does not
feed the document at all. ● Ensure that the document lever is being used correctly. Otherwise, the
digital sender scans the glass instead of the item in the ADF. See
“To load
a document in the ADF” on page 18 .
● The control panel or document input tray may not be securely latched.
While holding down on the document output tray, raise the document input
tray and then lower it into place, pressing firmly. Then, raise the control
panel and lower it until both sides snap into place.
When using the ADF, the
digital sender is feeding
multiple sheets, skewing
pages, or jamming
frequently. ● If the pages look like they skewing as they feed into the ADF, this is normal.
Send an e-mail to yourself to check that the resulting document is not
skewed.
● Make sure the left edge of the document is placed against the left side of
the document input tray.
● The maximum number of pages the ADF can hold is 25, depending on the
type of media being loaded.
● The maximum number of pages the output tray can hold is 25. Make sure
more pages are not stacking up in the output tray.
● Make sure the type of media being loaded meets required specifications.
See
“Guidelines for documents” on page 16 .
Your private address
books are not accessible
at the control panel. ● When sending an e-mail message, you must type your user name in the
FROM field exactly as it appears in your user profile. (You cannot access
your personal address books simply by typing your e-mail address.)
● Your password must be typed exactly as it appears in your user profile.
Passwords are case-sensitive, so be sure you enter the correct
combination of uppercase and lowercase letters.
An item loaded in the ADF
keeps jamming. ● Make sure you have removed anything such as staples and self-adhesive
notes on the document. See
“Guidelines for documents” on page 16 for
guidelines.
● If you are sending a document that is too small, it might jam in the ADF.
The smallest document you can place in the ADF is 148.5 by 210 mm (5.9
by 8.3 in). Use the glass to send the document.
● If you are sending a document that is too large or on an unacceptable type
of media, it might jam in the ADF. Use the glass to send the document.
Digital sender is sending
items very slowly. ● You might have selected a Quality setting that is making the document into
a large file that is sending slowly (for example, Color-B/W Photo). Wait for
the document to send or, to speed up the sending process, try choosing a
different setting (for example, B/W Document).
● Contact the network administrator to see if the network is working properly.
An e-mail transmission
you sent did not arrive at
the destination e-mail
address. ● If you typed the e-mail address at the control panel, make sure you typed it
correctly.
● See if you received a “returned mail” message in your e-mail inbox. Often,
this message explains why the e-mail was not delivered.
● Resend the job and CC yourself. If the message arrives in your e-mail, then
it may be a problem with recipient’s e-mail. If it does not arrive, it may be
your e-mail network.
An e-mail attachment you
sent could not be opened
by the recipient. ● If you sent a multiple page document in .mtif format, the user must open it
using the Imaging program. If the recipient does not have this program, you
must send the document as a .pdf (read in Acrobat Reader), or send each
page of the document separately in .tif format.
General digital sender troubleshooting (continued)
Problem Actions