HP 8100C User Manual
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A fax transmission you
sent did not arrive at the
destination fax machine.
●
The receiving fax machine might be turned off or experiencing an error
condition such as out of paper or toner. Check with the recipient.
●
Make sure you entered the entire fax number, including the long-distance
access number, such as a 1, and the area code or other numbers needed
to dial long distance. These numbers must be dialed even if it is a local fax
number.
●
The Internet fax service’s server might be busy sending other faxes or
waiting to redial other faxes. Wait and retry.
●
For information about the transmission, check any fax notifications that
might have been returned (for example, e-mail notifications in your e-mail
inbox, or printed transaction reports, if these reports are possible with your
Internet service provider).
●
Resend the job to the recipient and yourself. If the message arrives at your
fax, then it may be a problem with recipient’s fax or network. If it does not
arrive, it may be your network.
A document sent to a
printer did not print.
●
Make sure the printer is online and working properly.
●
Make sure that all cabling is securely connected.
●
The job might have been lost because of a serious internal problem. All
pending jobs are sometimes lost when this happens. Resend the
document.
●
Make sure you are sending to a supported HP JetSend-enabled printer. To
view a list of supported printers, visit
E-mail confirmations of e-
mail transmissions are not
being received.
●
Your company’s e-mail server might not support DSN (Delivery Status
Notification), or one of the links to the receiving e-mail address does not
support DSN.
●
Verify that the e-mail notification is enabled in your profile. See
.
The bottom of a page that
you sent is cut off.
●
If sent from the flatbed, the document page might be too long. The
maximum length that the flatbed can handle is 279 mm (11 in). The ADF
can handle pages up to 355.6 mm (14 in) long.
●
If sent to a printer, the page might be too complex (require too much
memory) for the printer to process. If possible, choose a printer with more
memory.
General digital sender troubleshooting (continued)
Problem
Actions