Is the answer ring pattern feature turned on, Is the phone cord connected properly, Is the phone line working – Hitachi 3300MFP User Manual
Page 188: Is the product out of paper, Laser statement for finland
186 15 Troubleshooting faxing problems
EN
Is the answer ring pattern feature turned on?
If the answer ring pattern is turned on but you do not have the service, or you do have the service
and the feature is not set correctly, this will interfere with receiving faxes. Check the answer ring
pattern feature to make sure it is set properly. See
.
Is the phone cord connected properly?
See “Connecting the product to a phone line” in the fax guide that came with the product to check
the installation. Make sure you are using the phone cord that came with the product.
Is there a voice message being played by an answering
machine?
An answering machine voice message can interfere with the product’s ability to receive faxes.
Re-record your answering machine message, leaving at least two seconds of silence at the
beginning of the message.
Are there too many devices connected to the phone line?
Try removing the last device connected and determine whether the product works. If not, continue
removing devices one at a time and retry after removing each one.
Is the phone line working?
Do one of the following:
●
Turn up the volume on the product and press fax/send on the control panel. If you hear a dial
tone, the phone line is working.
●
Disconnect the product from the phone jack and connect a phone. Try to make a phone call to
make sure the phone line is working.
Is a voice messaging service interfering with the product
answering calls?
Do one of the following:
●
Discontinue the messaging service.
●
Get a phone line dedicated to fax calls.
●
Set the product to answer in manual mode. In manual mode, you must start the fax receive
process yourself.
●
Leave the product set to automatic mode and lower the rings-to-answer for the product to a
number less than the rings-to-answer for the voice mail (see
). The
product will answer all incoming calls.
Is the product out of paper?
If the product is out of paper and its memory is full it will not be able to receive faxes. Refill the
media input tray. The product will print all of the faxes it has saved in memory and will then resume
answering fax calls.