Genie 2024 - Manual (Page 28)

PN# 37026500123 05/15/2009
TROUBLESHOOTING GUIDE -
POWER HEAD LED FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
Power head LED
Possible Problem Solution Red LED
showing
Green LED
showing
OFF OFF Normal operation None required
Continuous ON • Programming incomplete • Complete programming
1 BLINK, Pause
(Repeat)
• Transmitter has not learned • Push transmitter button to program
(See section ) 7
1 BLINK, Pause
(Repeat)
• Limit Programming incomplete
• Safe-T-Beam ® sensor
obstruction going down
• Door obstruction going down
• Door obstruction going up
• Set DOWN LIMIT programming
• Check for obstruction, remove
• Check for obstruction, remove.
– Check door spring (See section )
– Contact The Genie Company at
1-800-35-GENIE
10
2 BLINKS, Pause
(Repeat)
• Limit Programming incomplete
• Wire to power head or wire
connection at power head is
bad.
• Sensors out of alignment
• Continuous obstruction of
Safe-T-Beam ® sensor
• Set UP LIMIT programming
• Check power head wiring, check
connections,
– Replace or repair
• Check Source & Sensor alignment
• Check for obstruction of
Safe-T-Beam ® sensor
3 BLINKS, Pause
(Repeat)
• Limits set backwards • Clear limits and reprogram
(See section ) 6
4 BLINKS, Pause
(Repeat)
• Wall button wire short
• Wall button wires reversed
in power head connector.
• Check button(s) and wiring.
Staples can cut insulation and shorts
wires. Replace Wall Control, repair or
replace wiring.
– Contact The Genie Company at
1-800-35-GENIE
• Reverse wire placement in power
head connector. (See section ) 3
5 BLINKS, Pause
(Repeat)
• Chain/belt is too tight
• Control system failure
• Adjust chain/belt tension
(See section ).
– Contact The Genie Company at
1-800-35-GENIE
• Contact Genie ® authorized dealer for
service
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