Transferring calls, Using reverse transfer, Transferring calls using reverse transfer – Inter-Tel SoftPhone 8601 User Manual
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Inter-Tel
®
Model 8601 SoftPhone for Pocket PC User Guide
Transferring Calls
Although transferring calls is considered a basic function of an endpoint, your Model
8601 has many advanced options for this feature. With your endpoint, you can trans-
fer to another extension or an outside line.
To Another Extension
1.
While you are on a call, tap
TRANS
to place the call on hold at the other end-
point.
2.
Enter the desired extension number.
3.
Wait for an answer, announce the call, and then tap
TRANS
to hang up.
NOTE:
If the number is busy, there is no answer, or the transfer is refused, tap
TRANS to return to the caller.
To an Outside Number
1.
Tap
TRANS
.
2.
Select an outgoing line and enter the desired telephone number.
3.
Wait for an answer, announce the call, and then tap
TRANS
to hang up.
NOTE:
If the number is busy, there is no answer, or the transfer is refused, tap
TRANS to return to the caller.
Using Reverse Transfer
The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-
ing or holding at another endpoint. For example, if the attendant transfers a call to you
but you have stepped away from your endpoint, you can pick up the call using another
endpoint.
To answer a call ringing holding at another endpoint:
1.
Tap .
2.
Enter the extension or hunt group number where the call is ringing or holding.
(See
for more information about hunt groups.)
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