Technical support, Essential information, Chapter 26 – Kerio Tech Firewall6 User Manual
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Chapter 26
Technical support
Free email and telephone technical support is provided for Kerio WinRoute Firewall. For con-
tacts, see the end of this chapter. Our technical support staff is ready to help you with any
problem you might have.
You can also solve many problems alone (and sometimes even faster). Before you contact our
technical support, please take the following steps:
•
Try to look up the answer in this manual. Individual chapters describe features and
parameters of WinRoute components in detail.
•
If you have not found answers here, try to find it in the Technical Support section of
the Kerio Technologies website.
If you have not find answers to all your questions and you still intend to contact our technical
support, read through the following section which will provide you with a few guidelines.
26.1 Essential Information
To
send
a
request
to
our
technical
support,
use
the
contact
form
at
.
To be able to help you solve your problems the best and in the shortest possible time our tech-
nical support will require your configuration data and as clear information on your problem
as possible. Please specify at least the following information:
Description
Clearly describe your problem. Provide as much information on the problem as possible (i.e.
whether the issue arose after you had installed a new product version, after an upgrade, etc.).
Informational File
You can use the Administration Console to create a text file including your WinRoute configu-
ration data. Take the following steps to generate the file:
•
Run WinRoute Firewall Engine and connect to it through the Administration Console.
•
If you use dial-up, connect to the Internet.
•
In the Administration Console use the Ctrl+S keys.