Printronix P3000 Series - Manual (Page 174)

Routine Service & Diagnostics 8–6
fault message reappears after pressing CLEAR, turn the printer off and contact your authorized service
representative.
IMPORTANT
If LOADING FACTORY DEFAULTS appears on the display every time the printer
power is cycled, non–volatile memory must be replaced. You can temporarily bypass
Non–volatile memory by pressing the CLEAR switch. However, no configuration
data is saved, and the factory default is loaded. Contact your authorized service
representative to correct the fault permanently.
Table 8–1. Fault Messages
Fault
Displayed
Operator
Correctable? Explanation
Corrective
Action
FAULT CONDITION
PAPER OUT Yes Paper out Add paper.
FAULT CONDITION
PLATEN OPEN Yes Platen open Close platen (Forms Thickness
Adjustment Lever).
FAULT CONDITION
PAPER JAM Yes No paper motion Check for and remove jammed
paper in paper path. Clean the
paper motion detector.
FAULT CONDITION
SHUTTLE STALL Yes No shuttle movement or
wrong speed
Check for shuttle obstruction or
twisted ribbon. If fault is not ap-
parent, contact an authorized ser-
vice representative.
FAULT CONDITION
RIBBON Yes Jammed ribbon Replace ribbon.
FAULT CONDITION
DCU RAM* No RAM failed intitialization
test
Contact an authorized service
representative.
FAULT CONDITION
MCU RAM* No RAM failed intitialization
test
Contact an authorized service
representative.
FAULT CONDITION
NOVRAM * No Non–volatile memory
fault
Contact an authorized service
representative.
FAULT CONDITION
FONT PROM * No Font PROM failure Contact an authorized service
representative.
* Corrective action required by authorized service representative
NOTE: After correcting an operator correctable fault, press the CLEAR switch before plac-
ing the printer on line.