Cobalt Digital COMPASS 9322 HD_SD De-Embedder - Manual (Page 100)

3
Troubleshooting
3-50 9323 GROUP PRODUCT MANUAL 9323G-OM (V4.6)
932X Group Processing Error Troubleshooting
Table 3-4 provides processing troubleshooting information. If the card
exhibits any of the symptoms listed in Table 3-4, follow the troubleshooting
instructions provided.
In the majority of cases, most errors are caused by simple errors where the is
not appropriately set for the type of signal being received by the card.
Note: The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the card edge status indicators.
Note: Where errors are displayed on both the card and network remote controls, the
respective indicators and displays are individually described in this section.
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
• DashBoard™ shows Video
yellow icon and Input Invalid
message in Card Info pane.
• Card edge Input Format LEDs
show continuous cycling.
No video input present Make certain intended video source is
connected to appropriate card video input. Make
certain BNC cable connections between frame
Rear I/O Module for the card and signal source
are OK.
Ancillary data (closed captioning,
timecode, Dolby
®
metadata,
AFD) not transferred through
card.
VANC line number conflict
between two or more ancillary
data items Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-8).
• DashBoard™ shows red
Audio icon and Analog Input
Clipping message in Card Info
pane.
• Card edge display shows code
E101 .
Analog peak audio input on
selected input exceeds +24
dBu level Reduce analog audio level at the source.
Note: Card audio gain controls cannot be
used to correct analog input overload
condition. The condition must be
corrected at the source.
(+DEC only) Dolby
®
data
indicated as Locked on Audio
Input Controls Status display
does not process, or cannot be
accessed as an audio source.
• Input Select in Dolby
Decoder function selection
not set for pair carrying
locked Dolby
® data
• Make certain intended channels carrying
Dolby
®
data are selected as the input for the
Dolby
®
decoder.
• Upstream metadata not
enabled
• Check upstream device or system and enable
as required.