AT&T SB67138 - Manual (Page 104)

System does not record messages.
• Make sure the answering system is on (page 70).
• Make sure the memory of the answering system is not full. Please refer to
the Remaining space section on page 34 in the user’s manual. When the
answering system memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 68).
To determine how many rings activate your voicemail, contact your local
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 79).
• Make sure you are calling from a touch-tone telephone. When you dial a
telephone. When you dial a . When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a telephone is not a is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the telephone line you are using. Press dial telephone line you are using. Press dial line you are using. Press dial
pad keys firmly.
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone base.
• Make sure there is no background noise (TV, music, etc.) while recording.
COVM shows on the screen display and I do not know why.
Your telephone has voicemail indication that is separate from the
built-in answering system. If
COVM appears on the display, then your
telephone has received a signal from your telephone service provider.
Contact your telephone service provider for more information on how to
access your voicemail.
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Appendix
Troubleshooting
98