AT&T SB67138 - Manual (Page 105)

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I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (page 68). If you subscribe to voicemail service from
your telephone service provider, contact your telephone service provider for
more information on how to access your voicemail.
I have problems recording music or voice messages.
If you are using an audio device, make sure the audio cable has been firmly
plugged into your telephone and your audio device.
If you are using the corded handset, make sure the corded handset has
been firmly plugged into the telephone base.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on
your computer. Do not plug it into a multiple port USB hub (USB splitter) that
is not powered.
In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone base does not seem to be responding normally, do the
following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the backup batteries.
Wait a few minutes.
Connect power to the telephone base.
Install the backup batteries again.
Wait for reestablishing the connection with the telephone base. Allow up to
one minute for this to take place.
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Appendix
Troubleshooting