Fluid Components International ST100 Series - Manual (Page 57)

ST100 Series Flow Meter APPENDIX D - CUSTOMER SERVICE
Fluid Components International LLC 53
APPENDIX D CUSTOMER SERVICE
Customer Service/ Technical Support
FCI provides full in-house technical support. Additional technical representation is also provided by FCI field representatives. Before
contacting a field or in-house representative, please perform the troubleshooting techniques outlined in this document.
By Mail
Fluid Components International LLC
1755 La Costa Meadows Dr.
San Marcos, CA 92078-5115 USA
Attn: Customer Service Department
By Phone
Contact the area FCI regional representative. If a field representative is unable to be contacted or if a situation is unable to be resolved,
contact the FCI Customer Service Department toll free at 1 (800) 854-1993.
By Fax
To describe problems in a graphical or pictorial manner, send a fax including a phone or fax number to the regional representative.
Again, FCI is available by facsimile if all possibilities have been exhausted with the authorized factory representative. Our Fax number is
1 (760) 736-6250; it is available 7 days a week, 24 hours a day.
By E-Mail
FCI Customer Service can be contacted by e-mail at: [email protected].
Describe the problem in detail making sure a telephone number and best time to be contacted is stated in the e-mail.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii, contact your country’s FCI
International Representative or the one nearest to you.
After Hours Support
For product information visit FCI at www.fluidcomponents.com. For product support call 1 (800) 854-1993 and follow the prerecorded
instructions.
Point of Contact
The point of contact for service, or return of equipment to FCI is your authorized FCI sales/service office. To locate the office nearest you,
please go to www.fluidcomponents.com.
Warranty Repairs or Returns
FCI prepays ground transportation charges for return of freight to the customer’s door. FCI reserves the right to return equipment by the carrier
of our choice.
International freight, handling charges, duty/entry fees for return of equipment are paid by the customer.
Non-Warranty Repairs or Returns
FCI returns repaired equipment to the customer either collect or prepaid and adds freight charges to the customer invoice.