DoorKing Remote Account Manager - Manual (Page 77)

6.2.6 Error Messages
These are some of the most common error messages that you may receive when attempting to send (or receive)
data and the remedy to fix the errors. There are other error messages that you can receive when entering data in
the different screens, many of which are self-explanatory. For example, DUPLICATE CARDS or DUPLICATE
DIR CODES error messages alert you to the fact that you have duplicate entries in these respective fields. You
can correct these errors as you enter the data.
CARD MISMATCH - You are attempting to send card data information to an 1834 entry system. The 1834
system has no capability to store card data.
CHECK SUM MISMATCH - Check sum mismatch is typically caused by static or hum on the phone line. The
software will retry several times to communicate with the entry system, but will eventually terminate modem
communications if clear data cannot be sent and received. If this happens, you might try to re-establish
communication with the entry system since the phone company routes calls differently each time a call is placed.
If the problem persist, the phone line at the entry system will need to be checked.
MASTER CODE MISMATCH - The master code that you entered in the system information screen does not
match the master code that is programmed into the entry system. Either re-enter the master code in the system
information screen to the correct one, or reprogram the master code at the entry system to match the master
code entered in the system information screen.
MEMORY MISMATCH - The memory size selected in the system information screen does not match the
memory size of the chips installed in the entry system. Reset the memory size in the system information screen
to match the memory chips installed in the entry system.
MODEM INITIALIZATION FAILED - This indicates a problem with your modem or the modem setup. Check to be
sure that the COM port selected for the modem is correct. If using an external modem, be sure that it is turned
on. Click the CONFIG PORTS button on the accounts screen, then click the AUTO CONFIG button. This should
correct any modem setup errors, but will not correct any problems with the modem itself.
NO CONNECT - Multiple systems selected in the system information screen does not match the multiple system
programming in the entry system. If the multiple system button is turned on, turn it off. If it is turned off, turn it on.
This error message can also be caused by a bad phone line, modem, or other external factors than may affect
the data transfer.
VERSION ERROR - The entry system that you are attempting to up load data to is an earlier version that does
not support transactions or time zone functions. Turn the transaction and time zone functions off in the system
information screen, otherwise the entry system must be upgraded with a current revision board.
1835-066-N-7-13 Page 77