Agilent Technologies Wireless Network Optimization Platform E6474A - Manual (Page 133)

Getting Assistance, If You Need It 6
Agilent E6474A User’s Guide 133
Preparing the system for shipping
Do This Additional Information
1 Write a complete description of the
failure and attach it to the system.
Include any specific performance details related to the problem. The
following information should be returned with the system:
• Type of service required
• Date system was returned for repair
• Description of the problem:
• Whether problem is constant or intermittent
• Whether system is temperature-sensitive
• Whether system is vibration sensitive
• System settings required to reproduce the problem
• Error Code
• Performance data
• Company Name and return address
• Name and phone number of technical contact person
• Model number of returned system
• Full serial number of returned system
• List of any accessories returned with the system
2 Cover all front and rear panel connectors
that were originally covered when you
first received the system.
3 Pack the system in the original shipping
containers. Original materials are
available through Agilent Technologies
office. See step 4 for more information.
4 Wrap the system in anti-static plastic to
reduce the possibility of damage caused
by electrostatic discharge.
For systems weighing less then 54 kg (120 lbs.), use a double-walled,
corrugated cardboard carton of 159 kg (350 lbs.) test strength.
The carton must be large enough to allow 3 to 4 inches on all sides of the
system for packing material and strong enough to accommodate the weight
of the system.
Surround the equipment with 3 to 4 inches of packing material, to protect
the system and to prevent it from moving in the carton. If packing foam is
not available, the best alternative is S.D-240 Air Cap
TM from Sealed Air
Corporation (Commerce, California 90001). Air Cap looks like plastic sheet
filled with air bubbles. Use the pink (anti-static) Air Cap to reduce static
electrical damage. Wrapping the system several times in this material will
protect the system and prevent it from moving in the carton.