APC Battery Management System - Manual (Page 179)

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USER’S GUIDE
Battery Management System
172
Cannot access the
control console
through a serial
connection Make sure that you did not change the baud rate. Try 2400,
9600, 19200, or 38400.
Cannot access the
control console
remotely • Make sure you are using the correct access method (Telnet or
SSH). An Administrator can enable these access methods
through the
Telnet/SSH option of the Network menu. By
default, Telnet is enabled. Enabling SSH automatically disables
Telnet.
• For Secure SHell (SSH), the Battery Management System may
be creating a host key. The Battery Management System can
take up to 5 minutes to create this host key, and SSH is not
accessible during that time.
Cannot access the
Web interface • Verify that HTTP or HTTPS access is enabled.
• Make sure you are specifying the correct URL — one that is
consistent with the security system used by the Battery
Management System. SSL requires
https , not http , at the
beginning of the URL.
• Verify that you can ping the adapter.
• Verify that you are using a Web browser that is supported for
the Battery Management System. See Supported Web
browsers .
• If the Battery Management System has just restarted and SSL
security is being set up, the Battery Management System may
be generating a server certificate. The Battery Management
System can take up to 5 minutes to create this certificate, and
the SSL/TLS server is not available during that time.
Cannot access the
Web interface 1. Verify that HTTP access is enabled.
2. Verify that you can ping the adapter.
3. Verify that you are using a Web browser that is supported for
the Battery Management System. See Supported Web
browsers ..
Problem Solution