Thermo Fisher Scientific C101 Colorimeter - Manual (Page 60)

Warranty and Return of Items
C401/301/201/101/102/103/104/105 Colorimeter
56
8 WARRANTY
The Colorimeters is supplied with a 2-year warranty from manufacturing
defects.
If repair or adjustment is necessary and has not been the result of abuse
or misuse within the designated period, please return – freight pre-paid –
and correction will be made without charge. Eutech Instruments/ Oakton
Instruments will determine if the product problem is due to deviations or
customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
• Improper or inadequate maintenance by customer
• Unauthorized modification or misuse
• Operation outside of the environment specifications of the products
Waterproof Seal: Opening the instrument enclosure (excluding the
battery compartment) may void the warranty.
9 RETURN OF ITEMS
Authorization must be obtained from our Customer Service Department or
authorized distributor before returning items for any reason. A “Return
Goods Authorization” (RGA) form is available through our Authorized
Distributor. Please include data regarding the reason the items are to be
returned. For your protection, items must be carefully packed to prevent
damage in shipment and insured against possible damage or loss. Eutech
Instruments/ Oakton Instruments will not be responsible for damage
resulting from careless or insufficient packing. A restocking charge will be
made on all unauthorized returns.
NOTE:
Eutech Instruments Pte Ltd/ Oakton Instruments reserve the right to make
improvements in design, construction, and appearance of products without
notice
.