Canon Color imageCLASS MF9280Cdn User Manual
Page 481
 
12-26
Error Messages
Troubleshooting
Message
Description
Action
Drawer 1 is not inserted.
Printing or copying could not be 
performed because the paper 
drawer (Drawer 1) was not set.
Set the paper drawer (Drawer 1) and 
push it in as far as it will go. The copy or 
print will automatically resume.
IEEE802.1X Error An unknown 
error has occurred.
IEEE802.1X Error Unknown error 
has occurred.
An unknown error occurred.
The machine failed to analyze the server 
certificate sent from the RADIUS server.
IEEE802.1X Error Cannot analyze 
the Certificate.
The machine failed to analyze the 
server certificate sent from the 
RADIUS server.
Check for any errors in the server 
certificate on the RADIUS server.
IEEE802.1X Error Change the 
password.
The password has expired.
Set a new password.
IEEE802.1X Error Check 
authentication settings.
The specified authentication method 
of the machine does not match 
the authentication method of the 
RADIUS server.
Make sure that the correct authentication 
method is specified on the machine. If 
the information set on the machine is 
inconsistent with that of the RADIUS 
server, specify the correct authentication 
method.
IEEE802.1X Error No reply from the 
destination.
An error occurred when 
communicating with the 
authenticator.
Check for any errors in the authenticator 
(LAN switch) settings, as well as the 
RADIUS server settings.
IEEE802.1X Error Set the correct 
Certificate info.
IEEE802.1X Error Set the correct 
certificate information.
The correct client authentication 
information (the key pair and 
certificate, user name and password, 
and the CA certificate) is not set.
Check for incorrect settings in 
the authentication method and 
authentication information (the key pair 
and certificate, user name and password, 
and the CA certificate).
IEEE802.1X Error The Certificate 
has expired.
The server certificate sent from the 
RADIUS server has expired.
Check the expiration date of the server 
certificate on the RADIUS server.
IEEE802.1X Error The Certificate is 
incorrect.
An error occurred when verifying 
the server certificate sent from 
the RADIUS server using the CA 
certificate.
Check for any errors in the server 
certificate on the RADIUS server, as well 
as the CA certificate registered on the 
machine.
Insert the toner cartridge all the 
way holding the right & left grips.
A toner cartridge is not installed or 
not installed correctly.
Install the toner cartridge correctly.
Insert the XXX toner correctly. 
(XXX indicates “Black”, “Yellow”, 
“Cyan”, or “Magenta”.)
The toner cartridge of the indicated 
color is not inserted.
Properly insert the toner cartridge of the 
indicated color. For detailed instructions, 
see “Replacing the Toner Cartridge with 
a New One,” on p. 11-8.
Insert the XXX toner in the location 
of the correct color. (XXX indicates 
“Black”, “Yellow”, “Cyan”, or 
“Magenta”.)
The toner cartridge of the indicated 
color is not inserted in the correct 
location for that color.
Insert the toner cartridge of the indicated 
color in the correct location for that 
color. For detailed instructions, see 
“Replacing the Toner Cartridge with a 
New One,” on p. 11-8.