Additional technical support options, Self help, Basic setup support: getting online – Actiontec electronic GT701R User Manual
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Additional Technical
Support Options
This appendix contains information about additional technical support options.
Self Help
To obtain more answers to
DSL
configuration questions on your own, visit the
Qwest DSL Actiontec support page at:
http://www.qwest.com/dsl/customerservice/actiontecgt701-wg.html
A Help page is also available via the Modem’s Graphical User Interface. To access
it, enter
192.168.0.1
in the “Address” text box of a Web browser, then click
Utilities. On the left side of the “Utilities” screen, click Qwest DSL Help Online.
Basic Setup Support: Getting Online
If you are not able to access the Internet, check the
DSL
light on the front of the
Modem. If it is solid green, call your
ISP
immediately. If it is not solid green, call
Qwest’s
DSL
Technical Support at 1-800-247-7285.
For other basic setup support:
Problem
Contact
DHCP
Addressing Configuration
Your
ISP
DSL
Service Outage Support/Repair of the
DSL
Service
Qwest
Installation Support of the
DSL
Service
Qwest
Static
IP
Addressing Configuration
Your
ISP
Transparent Bridging Configuration
Your
ISP
☞
Note: Before contacting technical support, make sure you can
access the Internet via the Modem.
H