HP Officejet 350 All-in-One Printer - Manual (Page 180)



Troubleshooting
In this chapter, you'll learn how to diagnose and solve problems,
change the print cartridge, and understand the meanings of displayed
messages.
When you need help
1. Review this "Troubleshooting" section for problem-solving
information.
The fastest way to solve most problems is to take the corrective steps
outlined in this section.
2. Make sure you are operating your HP OfficeJet in the correct
environment.
The HP OfficeJet is not supported with roll-over phone systems (such
as the automatic answering systems often used in large companies),
voicemail, call waiting, and other advanced features provided by your
phone company.
3. Gather some basic information first if you plan to call HP for
help.
If you suspect that your HP OfficeJet will have to be returned or
exchanged, have the following information readily available before
you contact HP or your dealer:
N
Product name and serial number (printed on the back of the HP
OfficeJet)
N
Description of problem, including any error messages that were
displayed
N
Purchase date and proof of purchase
N
A valid credit card or purchase order number (required for HP's
Express Exchange)
4. Call your dealer or the HP Customer Support Center.
If you are unable to resolve your problem after reviewing this
chapter, either contact our dealer or the HP Customer Support Center
for further assistance. An HP Customer Support representative will
work with you to quickly determine and solve any problems you may
have, and let you know whether repair is necessary.