HP StorageWorks XP Remote Web Console Software - Manual (Page 120)

120 Troubleshooting LUN Manager
Contacting you HP account support representative
If you need to contact your HP account support representative, be sure to provide as much information
about the problem as possible, including the circumstances surrounding the error or failure, exact content
of messages displayed on the Command View XP computer, and severity levels and reference codes of
the R-SIMs on the R-SIM pane.
A Command View XP or XP Remote Web Console pane
is closed by one of the following:
• Clicking the button on the pane.
• Using commands such as File and Exit on the Web
browser.
• Pressing the Alt and F4 keys.
Wait for an RMI time-out (default is 1 minute), and
restart Command View XP or XP Remote Web Console.
An internal error occurred, or a Web browser ended
abnormally (forcibly).
Close all panes, including the Storage Device List pane,
and log on to Command View XP or XP Remote Web
Console again. If the same error occurs, restart the
Command View XP computer.
If you cannot resolve an error condition. Copy the Command View XP or XP Remote Web
Console configuration information onto floppy disks
using the FD Dump Tool (see the HP StorageWorks
Command View XP user guide for XP Disk Arrays or the
HP StorageWorks XP Remote Web Console user guide
for XP12000/XP10000/SVS200), and contact your
HP account support representative.
Table 21 Troubleshooting LUN Manager (continued)
Error Condition Recommended Action