HP XP7 Storage - Manual (Page 100)

10 Troubleshooting
This chapter provides Continuous Access Synchronous Z troubleshooting information.
Error codes and messages
Remote Web Console displays messages when error conditions occur during Continuous Access
Synchronous Z operations. The message describes the error and provides a part code and error
code.
The error message may also include a XP7 error code. You may need to contact HP for assistance.
See HP XP7 Remote Web Console User Guide for a list of the error codes.
General troubleshooting
The following table provides a list of general errors.
For troubleshooting information about PPRC and P/DAS operations, please refer to the IBM PPRC
and P/DAS user documentation: Planning for IBM Remote Copy (SG24 2595), Advanced Copy
Services (SC35 0355), and DFSMS MVS V1 Remote Copy Guide and Reference (SC35 0169).
Corrective action Error
The Remote Web Console computer hangs, or
Continuous Access Synchronous Z operations do
not function properly. • Make sure that the problem is not being caused by the PC or
Ethernet hardware or software, and restart the PC. Restarting the
Remote Web Console computer does not affect storage system
operations.
• Make sure that all Continuous Access Synchronous Z requirements
and restrictions are met (for example, Track format, LVI, VOLSER,
DFW.
•
Make sure that the primary and secondary system and data paths
are powered on and fully operational (NVS, cache).
• Check all input values and parameters to make sure that you
entered the correct information about the Remote Web Console
computer (for example, secondary system S/N and ID, path
parameters, P-VOL and S-VOL IDs).
Contact HP for assistance. An initiator channel-enabled LED indicator (on
the XP7 control panel) is off or flashing.
Make sure that the correct CU is selected. The pairs and/or remote systems are not
displaying correctly.
Resolve the error, and then try the Continuous Access Synchronous
Z operation again. A Continuous Access Synchronous Z error
message displays on the PC.
Make sure that the problem is not the PC or LAN hardware or
software. Try restarting the PC and reconnecting to the storage
system. There is a problem with the Remote Web Console
or Continuous Access Synchronous Z software.
Check the path status (Remote Connection window), and see “Remote
path status problems” (page 101) .
The remote system path status is not normal.
See “Split pair problems” (page 103) . Pair status is Suspend (pair suspended-error).
Because the time setting of SVP is changed, the monitoring data
might not be updated. Disable Monitoring Switch, then enable again. Monitoring data is not updated though the
Monitoring Switch option is set to Enable.
For more information about Monitoring Switch, see the HP XP7
Performance for Open and Mainframe Systems User Guide.
100 Troubleshooting