HP Deskjet 6940 - Manual (Page 102)

Caution First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to www.hp.com/support or contact HP. Support phone
numbers are listed in the reference guide that came with the printer or at
www.hp.com/support .
If there are no loose or broken parts, follow these steps:
1.
Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2. Make sure the print cartridges are installed securely in the print cartridge cradle.
3. Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4. Check for and clear any paper jam .
5. Lower the printer cover.
6. Connect the power cable to the back of the printer, and then turn on the printer.
–
If the Resume light is not flashing, continue printing the document.
– If the Resume light is flashing, press the Resume button.
If the light still flashes, repeat the steps.
Print cartridge problems
Incorrect print cartridge
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer. A flashing Print Cartridge Status light indicates which print cartridge is incorrect.
To verify that you have the correct print cartridges:
1.
Open the printer cover.
2. Read the selection number on the print cartridge label.
1 Selection number
2 Warranty date
3. Check the list of print cartridges that can be used in the printer.
a.
Open the printer Toolbox .
b. Click the Estimated Ink Level tab.
Chapter 11
100 HP Deskjet 6940 series